We guarantee 100% customer satisfaction but due to the nature of unroasted coffee beans, there are some limitations to returns:
If your shipment was damaged, please email firstname.lastname@example.org as soon as possible and we will resolve the issue promptly.
Damaged merchandise must be reported within two days of delivery.
Exchanges or refunds will NOT be accepted for the following:
Flavor Profiles: These tend to change some with each harvest. We cannot control the flavor or the way you roast it, just the quality of the bean we sell.
Unexpected Differences: Different geographic regions grade their beans differently.